The integration of artificial intelligence is fundamentally changing the mortgage industry, with a clear focus on demonstrating a tangible return on investment. As originators increasingly look to servicing to build a customer-for-life strategy, the session explores the pace at which AI is moving from experimental use cases to proven, scalable solutions that deliver real value across both functions. The discussion will cover the current state of AI adoption, from automating routine processes like document reverification and underwriting to using generative AI for customer-facing tools and internal efficiency gains. The session will also examine how innovative platforms are leading to measurable cost savings and increased application volume.
