A mortgage industry partner since 2013, Verse is an AI-enabled communication platform that fully manages lead conversations for you. Verse works by automatically engaging leads via SMS, qualifying them, and booking appointments with qualified leads—and nurturing leads that aren’t ready yet. With Verse, loan officers only receive warm, qualified leads.
Verse
"Right now, massive amounts of opportunities lost are due to outdated and ineffective customer engagement strategies. Businesses respond strictly during a 9am-5pm window, and are slow to respond at that.
Verse enables our clients to deliver a modern, consistently exceptional customer experience that wins more deals.
Verse’s breakthrough solution leverages conversational AI to automate two-way SMS conversations 24/7 to instantly reply to leads. Our fully-managed platform can also book appointments with qualified leads and nurture prospects for up to six months.
When leads are coming in at all hours, Verse enables instant engagement for every lead, at any time, via SMS: the highest-preferred channel. Texts boast a 98% open rate—compared to the average 22% email open rate and 13% call answer rate, SMS offers a huge lift in customer engagement. With a heavy focus on compliance, we help our customers capitalize on the benefits of two-way SMS without any risk.
Verse improves customer experience with authentic, personalized conversations through advanced conversational AI and our always-on team of human concierges for quality assurance. Our AI is programmed to ask customizable qualifying questions, so you only receive qualified leads.
Fully-managed, we handle setup and integration with virtually all CRMs, providing everything that’s needed to facilitate personalized conversations with your prospects and customers.
Feeding lead data directly into our clients’ CRM, Verse includes a suite of business intelligence analytics, including reasons why leads unqualify, when leads come in, and lead source analytics to help businesses understand which sources are delivering qualified leads.
Leveraging Verse, companies unlock time and cost savings, enhanced customer experience, and new revenue opportunities. By combining the proven most effective communication channel with powerful AI technology, we help our clients engage and convert more customers, with an average 16x ROI."