Senior Director, Strategy and Content
National Mortgage News Live Media
Bailey Reutzel is Senior Director, Strategy and Content, Live Media, for National Mortgage News. She is also a long-time finance and tech journalist with a focus on cryptocurrency and AI. Her work has appeared in CNBC, The Atlantic, The Economist, CoinDesk, Decrypt, and many more. She has worked with some of the biggest tech companies on content strategy and creation. Today, she works as an event programmer building out stories for the stage. In her free time, she hops around hobbies - a new one every month.
The integration of artificial intelligence is fundamentally changing the mortgage industry, with a clear focus on demonstrating a tangible return on investment. As originators increasingly look to servicing to build a customer-for-life strategy, the session explores the pace at which AI is moving from experimental use cases to proven, scalable solutions that deliver real value across both functions. The discussion will cover the current state of AI adoption, from automating routine processes like document reverification and underwriting to using generative AI for customer-facing tools and internal efficiency gains. The session will also examine how innovative platforms are leading to measurable cost savings and increased application volume.