Chief Fulfillment Officer
Rate
With over 20 years of proven success in mortgage operations, loan fulfillment, and operational strategy, Rola excels at transforming end-to-end lending operations, driving digital innovation, and leveraging AI, automation, and data analytics to deliver measurable improvements in efficiency, compliance, and profitability.
As Chief Fulfillment Officer at Rate, Rola leads enterprise-wide initiatives that modernize loan manufacturing, streamline underwriting workflows, and strengthen credit policy and collateral risk management. She spearheaded the launch of Same Day Mortgage, a disruptive fulfillment model that delivers approvals within hours—cutting cycle times, elevating borrower satisfaction, and significantly reducing operational costs. Additionally, Rola co-led the development of Gateless Smart Underwrite, an AI-powered platform that automates document analysis, condition clearing, and underwriting decisions to improve speed, accuracy, and scalability.
Rola has deep expertise in credit policy governance, collateral evaluation, and investor guideline alignment—ensuring regulatory compliance while mitigating risk and maintaining high loan quality standards. Her track record includes successfully scaling mortgage operations, building high-performance teams, and implementing process optimization strategies that enhance operational excellence and support sustainable growth.
A strategic and people-focused leader, Rola emphasizes collaboration, continuous employee development, and a data-driven mindset that aligns operational execution with long-term business objectives. She is passionate about leveraging technology and process innovation to create agile, future-ready mortgage operations that drive competitive advantage.
Digital Mortgage is ground zero for helping lenders refine their operations, and this session kicking off the conference is a pragmatic deep dive with top players on loan production and fulfillment across channels and the customer lifecycle. You’ll get realistic intel on what tech—and ops processes—are helping sales and fulfillment teams most right now; exactly where and when AI will deliver ROI across sales and fulfillment; preparing LOs and fulfillment teams for potential rate drops in late-2025 and 2026; how to operationalize one-stop shop and lifetime customer engagement visions; and how to do all of this profitably as market volatility grows.