If 2025-2026 taught us anything, it’s that originations and servicing are finally, officially converging, which makes lenders more cycle-proof and customer retention more probable. But are we hitting our industry’s ‘customer for life’ vision yet? What efficiencies are the big lender/servicer M&A deals producing? And what about the post-origination customer experience for all the other lenders without huge servicing books? This session explores the winning customer for life playbooks for 2027.